How To Order

Already know what you need? Ready to place an order?
We’re here and ready to get started on your project. Give us a call at (734) 213-0017
Or reach out via email and we’ll be in touch shortly.

Whether you know exactly which tiles to order or need a designer’s eye for your tile layout, we’re here to help get your project started. 

Plan Your Order

  • How to order

    To place your order from our Ann Arbor, Michigan studio, call or email us: 734-213-0017 design@motawi.com

  • How long do orders take

    The tiles for your project are custom-made. Tile production begins once your order has been placed. Please contact us for lead times.

    Motawi tiles are sold by the piece. If you know the square footage you'd like to order, we can calculate the number of tiles required.

  • In-stock decorative tile

    Check out our art tiles, which are in-stock and ready to ship.

  • Why a 10% tile overage

    We want to help ensure a smooth and timely installation of your project. We suggest 10% overage for all project orders to allow for better glaze range selection and to prevent delays if tiles are broken during installation. Ceramics are a moment in time and we cannot color match add-on orders, so we suggest keeping your extra tiles in case repairs are needed in the future.

  • When your order arrives

    Please inspect your tile immediately upon their arrival to make sure your shipment is correct and no tiles are broken. If tile has been lost or damaged in transit, our shippers require a freight claim within five days of delivery.

  • Returns & Cancellations

    Made-to-order tile returns are not accepted unless they are defective or were damaged in shipping. Once tile is in production to fulfill an order, cancellations are not accepted.

    Glaze range samples are returnable for up to one year from date of purchase in original condition. Shipping is the responsibility of the customer. Ship returns to: Attn: Returns 170 Enterprise Dr. Ann Arbor, MI 48103